Modernizing software
Modernizing software systems in retail operations has been a significant focus over the past decade, with recent research highlighting various benefits. Here are some key insights from academic articles published:
Enhanced Customer Relationship Management (CRM): Tien et al. (2021) explored the impact of CRM system development at Thien Hoa electronics supermarket in Vietnam, emphasizing that modern CRM systems can significantly improve customer satisfaction and loyalty by providing tailored services and offers.
Cloud Migration and Legacy System Modernization: Zhao and Zhou (2014) discussed strategies for migrating legacy systems to cloud environments which can enhance flexibility, reduce costs, and improve service delivery in retail operations. This modernization is further supported by sustainable software solutions, as detailed in Sustainable Software Solutions for Retail and eCommerce.
Environmental Sustainability in Retail: Tang, Lai, and Cheng (2016) studied the benefits of green store operations, showing how environmental sustainability initiatives in retail can enhance brand reputation and attract eco-conscious consumers.
Microservices Adoption: Knoche and Hasselbring (2019) analyzed the transition from monolithic architectures to microservices, noting that such modernization can lead to better scalability, easier maintenance, and faster deployment of new features.
Flexible Retail Modernization Policies: Wertheim-Heck, Vellema, and Spaargaren (2015) highlighted the need for flexible policies in retail modernization, particularly in urban food markets, to better adapt to local conditions and enhance food safety.
These studies indicate that software modernization in retail not only supports operational efficiencies but also drives strategic advantages in customer engagement, environmental sustainability, and technological adaptability.
references:
- Tien et al. (2021) on CRM systems in retail
- Zhao and Zhou (2014) on cloud migration
- Tang, Lai, and Cheng (2016) on green store operations
- Knoche and Hasselbring (2019) on microservices
- Wertheim-Heck, Vellema, and Spaargaren (2015) on retail modernization policies
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